1. What is the
problem?
Individual problem- Ask myself:
What happened?
How do I feel?
What do I need?
Interpersonal problem- Choose a good time to talk
Each person says:
* What happened?
** How do I feel?
*** What do I need?
Restate the problem giving both points of view
2. What are some solutions?
3. For each solution ask:
- Is it safe?
- How might people feel?
- Is it fair?
- Will it work?
4. Choose a solution and use it.
