T.ALK AND LISTEN
Negotiation Steps
TAKE TIME TO CALM DOWN. BREATHE!
CHOOSE A GOOD TIME TO TALK OUT THE PROBLEM.
AGREE to be respectful and responsible as you try to solve the
problem.
No interrupting each other. No blaming or accusing.
BOTH SIDES OF THE STORY.
Person A states his/ her feelings and what he/she would
like in the future using
I-messages
(I feel… and I would like…).
Person B paraphrases Person A’s feelings and future needs/outcome
goals.
Person B states his/ her feelings and what he/she would
like in the future using
I-messages
Person A paraphrases Person B’s feelings and future needs/outcome
goals.
CREATE SOLUTIONS
Each person brainstorms Win-Win solutions.
(2 things I could do and 2 other ideas
that will help both people get what they need and feel better)
DECIDE ON A PLAN that both people like.
CONGRATULATIONS! APPRECIATE EACH OTHER.
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