TALK AND LISTEN
Mediation Steps
Mediators find out names of disputants, introduce selves, and
explain that their job is simply to help the disputants talk out
their problem(s). Mediators do not judge, take sides or tell anyone
what is discussed except if they are told about weapons, drugs,
or physical abuse/harm.
A. Agreements
Mediator asks each disputant if s/he would like to try mediation
and if s/he agrees to follow the mediation guidelines.
1.
Be respectful
- let other person tell his/her story without interruption
- no name-calling, put-downs, threats or arguing
2. Be responsible
- put effort into solving the problem
- be honest
B. Both sides of the story
1. Mediator asks each disputant to share his/her perspective, feelings and
outcome goal(s).
2. Mediator asks each disputant to tell his/her understanding of the other
person’s perspective, feelings and outcome goal(s).
3. Mediator briefly restates each disputant’s perspective feelings, and
outcome goal(s).
C. Create solutions
1. Mediator asks each disputant to brainstorms solutions
that will help Person 1 get (outcome goal) and Person 2 get (outcome goal).
2. Each disputant needs identify things that s/he could do
and things that the other person could do.
D. Decide on a plan
1. Mediator asks disputants to choose/create a solution.
2. Mediator summarizes the solution.
3. Disputants sign a written agreement if used.
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