TALK AND LISTEN
Active Listening
Active listening involves:
~Acknowledging
the person who is speaking
with full attention and eye contact.
~Withholding
one’s own comments, opinions,
and need to talk at the time.
~Paraphrasing
key words to encourage the speaker
and to let them know they have been heard.
~Affirming through body language that the speaker
is being heard.
~Paying attention not only to the words, but also
to the feelings behind the words.
Active listening skills to be taught and consciously practiced:
* Attending
Listening silently with full attention
* Non-verbal encouragement
Nodding, smiling, “uh-huh”
* Paraphrasing
“
Am I understanding you correctly?...”
“
So, you’re saying... ?”
“
Let me be sure I heard what you just said....”
* Reflecting feelings
“So, you’re feeling ...?”
“It sounds like you’re feeling...”
* Asking questions
“What do you mean by __________________?”
“Can you be more specific?”
“Tell me more about that.”
“How do you feel about that?”
“How so?”
“In what way?”
Repeating back what the person said in a questioning tone.
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